We take great pride in offering the very best care for our clients. These policies were designed to ensure a high quality and relaxing experience during your visit. Thank you so much for making yourself familiar with them.

 

 

Client intake & consent

To ensure that we customize your treatment appropriately, be prepared to answer some general questions regarding your personal skin care concerns and medical conditions. We request all new clients to fill out an confidential client information and consent form at their first visit. Please arrive at least 15 minutes prior to your first appointment to allow enough time to complete the required Client Intake Forms. Alternatively, you may complete these intake forms in advance and bring them with you to your first appointment. Please DO NOT email completed forms back to us. We are working on a secure paperless solution, but do not have one implemented yet. 

 

Appointment Reservations/Scheduling

We are a small, boutique spa and operate by appointment only.  Appointments are subject to availability and must be secured with a credit card. Nothing will be billed to your account until your appointment time (subject to cancellation policy)

 

Cancellations, Rescheduling, and Changes

We kindly request that cancellations, rescheduling or changes to appointments be made at least 24 hours in advance for single services and 48 hours in advance for appointments in which multiple treatments are scheduled (including single treatments 90 minutes or longer), to avoid being charged a fee equal to 50% of the scheduled treatment price. Appointments canceled, rescheduled or changed within 3 hours of the scheduled service are charged the full appointment value to the credit card on file.

 

Infectious or Contagious Illness
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. As long as you contact us prior to your appointment time, there will be no penalty/fee. This policy is for the health and safety of yourself, other clients and the esthetician. Call, text or email anytime (day or night) 720.507.7546 or hello@evolutionskinspa.com

 

Late Arrivals

All treatments must end on time so we are sure to accommodate the next scheduled appointment. Late arrivals will limit the duration of your service, though the full cost of your treatment will still apply. Appointments will be automatically canceled after 20% of the scheduled service time has passed and charged as a no-show or a last minute cancellation, according to the cancellation policy. If the unfortunate circumstance occurs and a late arrival is unavoidable, please call to notify to avoid your appointment being marked as a no show.

 

No-Show

Scheduled appointments that result in a "no show" are charged the full appointment value to the credit card on file.

 

 

Gift Certificates, Gift Cards, Credit Vouchers

• Standard Gift Certificates may be purchased any time and are valid for 5 years from the date of purchase. Gift certificates can be used toward any service or product that we carry in stock.

• If you find yourself the fortunate purchaser or recipient of a promotional Certificate, Card or other credit voucher, please see the policies specific to that item; the item specific policies apply in addition to those on this page.

 

Return Policy

• Gift Certificates/Gift Cards: non refundable and have no cash value.

• Series, Packages or other forms of prepaid services are non refundable and non transferable, and have no cash value.

• Skin Care Products: If you are not satisfied with a skin care product, return the item accompanied with a valid receipt within seven (7) days and a credit will be issued. No cash refunds

• Makeup: All makeup sales are final. These products cannot be returned or exchanged.

• Sale Merchandise: All sales are final, no return or exchange.